24/7 Customer Service: 1-800-234-5678
Shipping & Return Track Order

Help Center

Delivery to Work or Home

  • Save multiple addresses in your profile.
  • Choose work/home or send to someone as a gift.
  • Billing remains yours even when sending to others.

Delivery Charges

  • Standard: 99–129 KES for orders under 4000 KES.
  • Flat Fee: 149 KES for other deliveries.
  • Free Delivery: Available for qualifying shipments.
  • Large Items: FREE delivery service.

Delivery FAQs

  • How long does delivery take? 48–72 hrs depending on stock.
  • Where do you deliver? Most of Kenya, some limited areas.
  • Who receives delivery? The ordering customer (for sign-off).
  • Urgent delivery? Not available.

Accepted Methods

  • Mpesa on Delivery
  • Visa / MasterCard
  • Ipay Mpesa

Billing Issues

  • Double charge or overcharge? Contact customer service.
  • Refunds may take 5–7 working days depending on bank.
  • Unsuccessful card payments are auto-reversed.

Items may be returned within 7 days of purchase (subject to approval).

Complaints

  • Product out-of-date or poor quality? Return to store or contact support.
  • Electronics support available in-store.
  • Refunds: Mpesa = instant, Cards = 5–7 working days.
  • Substitutes are only offered if you selected "Allow Substitutes" at checkout.
  • Substitute price higher? You’re charged the original price.
  • You may reject the substitute during delivery.
  • Substitution is fully optional.

Interested in becoming a supplier? Contact us via our supplier inquiry form. International vendors are welcome.

  • You can sell almost anything except food.
  • No VAT? Register with a valid non-VAT certificate.
  • We can assist with product upload if you share your catalogue.
  • All payments are encrypted and handled by secure gateways.
  • Your card data is never stored on our servers.
  • No hidden fees. All delivery charges are shown upfront.

Phone: 0724-xxx-xxx
Chat or email: contact page